Help & Support
At Emporio Vogue, we want shopping for your jacket, and owning it, to be straightforward. Whether you have a question about sizing, need help with an order, or have a general enquiry, we’re here to help.
How Can We Help You Today?
1. Order Support
- Cancel or Modify an Order: If your order hasn’t gone into production or shipped yet, we can help with cancellations or changes. Please contact us as soon as possible.
- Order Issues: If you’ve received the wrong item or there’s a problem with your order, let us know right away and we’ll put it right.
2. Product Information
- Size Guide: Our size guide lists garment measurements for every size from 2XS to 6XL, for men’s and women’s fits.
- Materials & Care: Our jackets have a 24-ounce wool-blend body and genuine top-grain leather sleeves. See our care guide.
- Product Questions: Our FAQ covers warmth, fit, embroidery and patches, or contact us directly.
3. Customer Support
- Chat: Use the chat on our website to talk to our team, 9 AM – 6 PM, Monday to Friday.
- Email: contact@emporiovogue.com. We reply within 24 hours on business days.
- Phone: +1 (909) 660-0155, 9 AM – 5 PM Monday to Friday.
4. Shipping & Delivery
- Where jackets ship from: Our jackets are made in our partner workshop in Sialkot, Pakistan. Ready-made jackets ship from our US stock; custom, Design Your Own and team orders ship directly from Pakistan.
- Shipping Rates: Free standard shipping on all US orders, with no minimum purchase.
- US Import Duties: Custom, Design Your Own and team orders are imported into the US, so US customs may charge import duties or fees on them. These are paid by the customer to the carrier and are not included in free shipping. Ready-made jackets have no import charges.
- Delivery Times: Ready-made jackets are processed in 4–5 business days and custom jackets in 5–6 business days, then delivered in 7–10 business days. Team and group orders take 20–25 business days of production before they ship. Tracking is emailed as soon as your order ships.
- International Shipping: We ship internationally. Rates are calculated at checkout, and customs duties and import taxes are paid by the customer. See our shipping policy.
5. Returns & Exchanges
- Ready-made jackets: Request a return within 30 days of delivery if the jacket is unworn, unwashed, with tags attached and in its original packaging.
- Custom jackets: Personalised and Design Your Own jackets can’t be returned for change of mind, but we will fully refund or replace any custom jacket that arrives damaged or defective.
- Where returns go: All returns go to our US returns address in Anaheim, California, including jackets that shipped from Pakistan.
- Full details are in our refund policy.
Contact Us
- Email: contact@emporiovogue.com
- Phone: +1 (909) 660-0155
- US business and returns address: 255 N Anaheim Blvd, Unit 221, Anaheim, CA 92805, United States
- Workshop: Kotli Bhutta, Street 6, Near Ugoki, Wazirabad Road, Sialkot 51310, Pakistan