Emporio Vogue
Frequently Asked Questions
Everything you need to know about our custom varsity jackets — materials, sizing, team orders, and shipping across the USA.
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Is there a minimum order quantity for custom varsity jackets?
No minimum order. You can order a single fully personalised custom varsity jacket with the same materials and customisation options as a large team order. Whether you're buying one jacket for yourself or outfitting an entire sports team, every Emporio Vogue jacket receives the same level of care.
How do I place a custom varsity jacket order?
Browse our collection and select your preferred style — Classic Letterman, Collared Varsity, or EV Signature. Choose your size and add personalisation details (name, number, embroidery notes) in the order notes at checkout. For complex designs or team orders, use our Design for Your Team page to get a quote before ordering.
Can I see a digital proof before production begins?
Yes. For individual orders we send a digital design proof showing your colour combinations and personalisation placement before production begins. Changes at the proof stage cost nothing. For group orders of 20+ jackets, physical samples may be available — contact us before ordering to discuss.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay and Google Pay, processed securely through Shopify Payments. Prices are in US dollars, and international shoppers can pay in many local currencies, including GBP and EUR. The payment options available to you are shown at checkout.
Can I order a custom varsity jacket as a gift?
Custom varsity jackets make great personalised gifts. Select the recipient's size using our size guide, choose their colours, and add their name, number, or a meaningful phrase. We ship in presentation packaging. For a specific delivery date, order at least 3–4 weeks in advance and add the date in your order notes.
Do you offer rush production for urgent orders?
Yes — rush production is available for orders that need to arrive faster than our standard processing time of 4–5 business days for ready-made jackets and 5–6 business days for custom jackets. Contact us as early as possible with your required delivery date and we will advise on the fastest available option. For graduations, game days, or events — the earlier you contact us, the more we can do.
Shipping & Delivery
Where are your jackets made and shipped from?
Every Emporio Vogue jacket is made in our partner workshop in Sialkot, Pakistan. Ready-made jackets ship from our stock in the United States. Custom, Design Your Own and team orders are made to order in Sialkot and ship directly from Pakistan to your address. All returns go to our US returns address in Anaheim, California. Emporio Vogue is a brand of Lupine Rage LLC, registered in California.
Will I pay import duties on my order?
Ready-made jackets: no. They ship from our US stock, so there are no import charges.
Custom, Design Your Own and team orders: possibly. These ship from Pakistan and are imported into the US, so US customs may charge import duties or fees. Any such charges are paid by the customer to the carrier, usually before delivery, and are not included in our prices or free shipping.
International orders: customs duties and import taxes in your country are paid by the customer. See our shipping policy.
Custom, Design Your Own and team orders: possibly. These ship from Pakistan and are imported into the US, so US customs may charge import duties or fees. Any such charges are paid by the customer to the carrier, usually before delivery, and are not included in our prices or free shipping.
International orders: customs duties and import taxes in your country are paid by the customer. See our shipping policy.
Do you ship custom varsity jackets across the USA? Free Shipping
Yes — all 50 US states, free shipping on every order. No minimum spend. Your jacket ships to your door at no extra shipping cost, arriving within 7–10 business days of dispatch. Free shipping applies to individual orders and team orders alike. Custom and team orders ship from Pakistan, so US import duties may apply and are paid by the customer.
How long does it take to receive my custom varsity jacket?
Processing: 4–5 business days for ready-made jackets, 5–6 business days for custom and Design Your Own jackets
Shipping: 7–10 business days after dispatch
Total estimated time: 11–15 business days for ready-made jackets, 12–16 business days for custom jackets
Team and group orders: 20–25 business days of production, then 7–10 business days shipping
Orders placed after 2:00 PM Pacific begin processing the next business day. You will receive an order confirmation by email, and a shipping confirmation with tracking when your jacket is dispatched. Rush production is available for urgent orders.
Shipping: 7–10 business days after dispatch
Total estimated time: 11–15 business days for ready-made jackets, 12–16 business days for custom jackets
Team and group orders: 20–25 business days of production, then 7–10 business days shipping
Orders placed after 2:00 PM Pacific begin processing the next business day. You will receive an order confirmation by email, and a shipping confirmation with tracking when your jacket is dispatched. Rush production is available for urgent orders.
Do you ship internationally?
Yes, we ship internationally. International shipping is calculated at checkout based on destination and weight, and delivery usually takes 7–10 business days after dispatch, though customs can add time. Customers are responsible for any customs duties or import taxes in their country. See our shipping policy for details.
How do I track my order?
You'll receive an order confirmation by email right after purchase and a shipping confirmation with tracking details when your jacket is dispatched. Questions at any point? Contact us with your order number and we'll respond within 24 hours on business days.
Customisation & Personalisation
What personalisation options are available?
Embroidery: Names, initials, numbers, team names, school names, Greek letters, chapter names, class years — in your choice of thread colour
Patches: Chenille, embroidered, logo patches, mascot designs, achievement patches
Placement: Chest left, chest right, back centre, sleeves
Colours: Body wool colour, leather sleeve colour, ribbing colour — all individually specifiable
Add personalisation notes at checkout, or contact us for complex designs.
Patches: Chenille, embroidered, logo patches, mascot designs, achievement patches
Placement: Chest left, chest right, back centre, sleeves
Colours: Body wool colour, leather sleeve colour, ribbing colour — all individually specifiable
Add personalisation notes at checkout, or contact us for complex designs.
What embroidery thread colours are available?
We offer white, gold, silver, black, red, navy, royal blue, yellow, green, maroon, purple, pink, cream, orange, and grey — among others. Multiple thread colours can be used in a single design. Specify your preferred colour(s) in the personalisation notes at checkout.
Can you match my exact school or team colours?
We do our best to match school and team colours from our available wool and leather range. Share your official colour specifications (Pantone or hex codes if available) when contacting us and we'll advise on the closest match. For group orders, physical samples may be available to confirm colours before full production.
Can I add Greek letters for a sorority or fraternity jacket?
Yes. Full Greek letter embroidery, chapter names, founding year patches, crest and shield designs — all available in any colour combination. Contact us for chapter group order quotes.
What jacket colours are available?
Wool body colours: Black, navy blue, red, yellow, maroon, purple, pink, grey, orange, forest green, royal blue, teal, cream, and more
Leather sleeve colours: White, off-white, cream, black, brown. The EV Signature Blue Leather Crop Top is made in blue leather.
Ribbing colours can be matched or contrasted. Our full range is shown across our product collection. For combinations not shown, contact us.
Leather sleeve colours: White, off-white, cream, black, brown. The EV Signature Blue Leather Crop Top is made in blue leather.
Ribbing colours can be matched or contrasted. Our full range is shown across our product collection. For combinations not shown, contact us.
Products & Materials
What materials are Emporio Vogue varsity jackets made from?
Body: 24-ounce wool blend — a heavyweight, structured varsity wool
Sleeves: Genuine top-grain leather — real leather that develops a patina with wear
Trim: Ribbed knit cotton-blend cuffs, collar, and waistband
Closure: Snap buttons
We do not use faux leather in our core collection. The EV Signature tier uses our finest grade of each material.
Sleeves: Genuine top-grain leather — real leather that develops a patina with wear
Trim: Ribbed knit cotton-blend cuffs, collar, and waistband
Closure: Snap buttons
We do not use faux leather in our core collection. The EV Signature tier uses our finest grade of each material.
What is the difference between the Classic Letterman and the Collared Varsity?
Classic Letterman — the traditional ribbed knit crew neckline. The original letterman silhouette. Timeless, authentic, collegiate.
Collared Varsity — our own design that replaces the standard ribbed neckline with a structured, tailored collar. More fashion-forward, and suited to streetwear and smart-casual outfits alike.
Collared Varsity — our own design that replaces the standard ribbed neckline with a structured, tailored collar. More fashion-forward, and suited to streetwear and smart-casual outfits alike.
What is the EV Signature collection and what makes it different?
EV Signature is our premium tier — our finest wool and leather grades and our most refined construction. The collection includes the Cream Collared Varsity, the Cream Wool Crop Top, the Black Leather Varsity, and the Blue Leather Crop Top.
Are the jackets warm enough for cold winters?
A 24-ounce wool blend is a heavyweight varsity wool and a good insulator for cold weather. For very cold days, layer a hoodie or sweater underneath — our classic fit is cut to accommodate this.
Sizing & Fit
What sizes are available?
All styles are available in sizes 2XS through 6XL. Men's and unisex styles follow standard sizing. Women's crop top styles are available in 2XS through 3XL with women's-specific proportions. Full measurement charts are in our size guide. Custom measurements for group orders are available — contact us.
Should I size up or go true to size?
True to size — for a classic, structured fit
Size up one — for an oversized or relaxed-shoulder silhouette
Size up one to two — for layering over hoodies (our classic fit is designed to accommodate this)
When in doubt, refer to the measurement chart in our size guide and measure your chest and shoulder width.
Size up one — for an oversized or relaxed-shoulder silhouette
Size up one to two — for layering over hoodies (our classic fit is designed to accommodate this)
When in doubt, refer to the measurement chart in our size guide and measure your chest and shoulder width.
How does the women's crop top sizing work?
Our women's crop top styles feature a shortened hem designed to sit above the natural waist — perfect for pairing with high-waisted jeans, skirts, and co-ord sets. Sizing follows women's clothing conventions. Size up if you prefer a relaxed shoulder or plan to layer underneath. Women's measurement charts are in our size guide.
Team & Group Orders
Can each jacket in a team order have individual personalisation?
Yes — individual personalisation on every jacket is our standard service. Different names, numbers, positions, and sizes on every jacket — all within the same shared design and colour scheme. Ideal for sports teams, class jackets, fraternity and sorority chapters, HBCU organisations, and any group where individual identity within a unified look matters.
What is the process for placing a team or group order?
1. Contact us with your group size, colour requirements, individual names/numbers/sizes, and required delivery date
2. We provide a quote within 24–48 hours
3. After approval we send a digital design proof showing the shared design and personalisation placement
4. Production begins in our Sialkot workshop — group orders take 20–25 business days
5. Every jacket is quality-checked before dispatch
6. Delivery takes 7–10 business days, to a single address or to individual addresses. US import duties may apply and are paid by the customer.
2. We provide a quote within 24–48 hours
3. After approval we send a digital design proof showing the shared design and personalisation placement
4. Production begins in our Sialkot workshop — group orders take 20–25 business days
5. Every jacket is quality-checked before dispatch
6. Delivery takes 7–10 business days, to a single address or to individual addresses. US import duties may apply and are paid by the customer.
Do you make custom jackets for HBCU students and alumni?
Yes. We make individual and group custom varsity jackets for HBCU students, alumni chapters, Greek organisations, and sports teams, in your school colours with your letters, crests and class years. Emporio Vogue is an independent brand and is not affiliated with or endorsed by any college or university. Contact us for group order quotes.
Is there a discount for bulk or team orders?
Volume pricing is available for large group orders. Contact us with your group size and requirements for a tailored quote.
Care, Returns & Exchanges
How do I care for my wool and leather varsity jacket?
Wool body: Spot clean where possible · Dry clean for thorough cleaning (once or twice per season) · Store on a wide hanger · Avoid direct heat and tumble drying
Genuine leather sleeves: Condition every 2–3 months with a quality leather conditioner · Wipe with a slightly damp cloth · Store away from direct sunlight · Avoid prolonged exposure to heavy rain
With proper care, a wool and leather jacket can last for many years, and genuine leather develops a patina over time.
Genuine leather sleeves: Condition every 2–3 months with a quality leather conditioner · Wipe with a slightly damp cloth · Store away from direct sunlight · Avoid prolonged exposure to heavy rain
With proper care, a wool and leather jacket can last for many years, and genuine leather develops a patina over time.
How should I attach or repair a chenille patch?
Choose stitching, not heat or glue. For wool-and-leather jackets, have a tailor experienced with these materials assess and sew on or resecure patches. Do not iron or heat-press chenille patches or leather, or use iron-on backing to reattach a loose patch. Avoid household glue, superglue, hot glue and unapproved fabric adhesives on patches, wool or leather. Follow your jacket's care label.
Check gently: Lay the jacket flat and look for lifted edges, broken attachment stitches or fraying in the chenille itself. Do not tug, peel, pull loose yarns or cut threads; keep the area from snagging until it has been assessed.
Ask before repairing: If a patch is loose, frayed, coming off or arrives damaged, contact Emporio Vogue with your order number and clear photos of the whole patch and affected edge before attempting a fix. Ask about suitable next steps and any available repair support; repair service, cost and coverage must be confirmed individually.
Check gently: Lay the jacket flat and look for lifted edges, broken attachment stitches or fraying in the chenille itself. Do not tug, peel, pull loose yarns or cut threads; keep the area from snagging until it has been assessed.
Ask before repairing: If a patch is loose, frayed, coming off or arrives damaged, contact Emporio Vogue with your order number and clear photos of the whole patch and affected edge before attempting a fix. Ask about suitable next steps and any available repair support; repair service, cost and coverage must be confirmed individually.
What is your return and refund policy?
Ready-made jackets: You have 30 days after delivery to request a return. Items must be unworn, unwashed, with tags attached, in the original packaging, with proof of purchase. Return shipping is paid by the customer for change-of-mind returns (for example, wrong size); if we sent a damaged or wrong item, we provide a prepaid return label.
Custom and Design Your Own jackets: Because these are made to your exact specification, they cannot be returned for change of mind. If a custom jacket arrives damaged, defective, or with a production error (wrong colour or incorrect embroidery), we will fully refund or replace it. Please inspect your jacket when it arrives and contact us right away with photos of the issue.
Where returns go: all returns, including jackets shipped from Pakistan, go to our US returns address in Anaheim, California. Sale items and gift cards cannot be returned. Full details are in our refund policy.
Custom and Design Your Own jackets: Because these are made to your exact specification, they cannot be returned for change of mind. If a custom jacket arrives damaged, defective, or with a production error (wrong colour or incorrect embroidery), we will fully refund or replace it. Please inspect your jacket when it arrives and contact us right away with photos of the issue.
Where returns go: all returns, including jackets shipped from Pakistan, go to our US returns address in Anaheim, California. Sale items and gift cards cannot be returned. Full details are in our refund policy.
Does genuine leather improve with age?
Yes. Unlike faux leather, which can crack and peel over time, genuine top-grain leather softens and develops a rich patina with wear, gaining depth of colour and character.
Still have a question?
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