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Help & Support

At Emporio Vogue, we are committed to providing you with the best possible experience, from shopping for your perfect jacket to enjoying it for years to come. Whether you have a question about sizing, need assistance with an order, or have a general inquiry, we’re here to help. Our goal is to ensure you’re completely satisfied with your purchase and your experience with us.

How Can We Help You Today?

Here are some helpful resources to guide you:

1. Order Support

If you have any questions or issues regarding your order, we’re here to assist. Whether you need to track your shipment, change an address, or modify your order, please don’t hesitate to get in touch with us.

  • Cancel or Modify an Order: If your order hasn’t shipped yet, we can assist with cancellations or changes. Please contact us as soon as possible.
  • Order Issues: If you’ve received the wrong item or if there’s an issue with your order, please let us know right away, and we’ll work to resolve it.

2. Product Information

Have questions about a specific jacket or product? Our team is happy to help you learn more about the materials, fit, care instructions, and features of our jackets.

  • Sizing Guides: We know that getting the right fit is essential. Check out our detailed sizing guide for accurate measurements to ensure your jacket fits perfectly.
  • Material & Care: Learn about the high-quality, sustainable fabrics we use and get expert care tips to ensure your jacket lasts for years to come.
  • Product Features: Curious about the technical features of our jackets? Whether it’s insulation, waterproofing, or other performance features, we’ve got all the details you need.

3. Customer Support

Our customer support team is always ready to assist you with any questions or concerns you may have. You can reach us in the following ways:

  • Chat: For immediate assistance, use our chat feature to talk directly with a customer service representative. Available 9 AM – 6 PM, Monday to Friday.
  • Email: If you prefer, send us an email at [email protected] with your inquiry, and our team will get back to you within 1-2 business days.
  • Phone: If you’d like to speak with a customer service representative directly, call us at +1 (626) 306 3347 during our office hours, 9 AM – 6 PM Monday to Friday.

4. Shipping & Delivery

We aim to provide fast and reliable shipping to ensure your jacket arrives on time. Here’s everything you need to know about our shipping process:

  • Shipping Rates: We offer free standard shipping on all orders over $500. For orders under this amount, shipping rates are calculated at checkout.
  • Delivery Times: Delivery times vary based on your location and shipping method. Typically, orders are processed and shipped within 1-2 business days. You will receive tracking information as soon as your order has shipped.
  • International Shipping: Yes, we do ship internationally! Please refer to our shipping policy for more details on rates, delivery times, and customs fees.

5. Sustainability & Brand Values

At Emporio Vogue, we are proud to offer jackets that are as environmentally responsible as they are stylish. If you’re curious about our sustainable sourcing, manufacturing practices, or the materials we use, feel free to get in touch with us. We are always happy to discuss how we’re working to make a positive impact on the planet.

  • Our Sustainability Efforts: Learn more about how we incorporate sustainable practices into every aspect of our business, from design to delivery.
  • Eco-Friendly Materials: Discover the high-quality, sustainable materials we use in our jackets.

Need Help Right Now?

For urgent inquiries or immediate assistance, our customer service team is available through our chat feature or by phone during business hours. We strive to resolve all issues as quickly and efficiently as possible, ensuring that you get the help you need.

Contact Us:

Your Satisfaction Is Our Priority

At Emporio Vogue, we are here to make sure your experience is nothing short of exceptional. We are grateful for your support and are dedicated to making sure every interaction is a positive one. If there’s anything else we can do for you, don’t hesitate to let us know.

Thank you for choosing Emporio Vogue—we can’t wait for you to experience the perfect jacket!

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